In order to ensure a timely and accurate credit to your account please follow the steps below.
- All returns and exchanges must be accompanied by a Return Merchandise Authorization ("RMA") number. The RMA is obtained by calling our Customer Service department at (800) 226-7799.
- All returns and exchanges will receive credit at our maximum discount of 50%.
- Titles out of print are not eligible for return. Customers will be given 90 days notice before a title is considered out of print and not eligible for return.
- Titles are only eligible for return within two years of the original purchase date.
- Credit will not be issued for out-of-print items. All out-of-print items returned will be destroyed.
- There will be a 15% restocking fee applied to all damaged merchandise that is returned. This includes product with scratches, cuts, stickers, or glue residue.
- Flash Cards and Easels are NON-RETURNABLE if opened.
- Used Nursing: Student and Career Reference books, Atlas of Human Anatomy, and Booklets are NON-RETURNABLE if used.
- All Oxygen Plus, Notebooks, Folders, and custom orders are NON-RETURNABLE.
- All returns are subject to verification of items returned.
- Upon your request, refund checks will be issued within 90 days after receipt of the return.
All sales of digital content downloaded from the Web site are final. BarCharts does not accept returns of digital content downloaded from the Web site.
Shipping & Handling / Delivery Information
All orders placed on this Web site are subject to product availability. Items available to ship usually ship within 24 hours of receipt of the order, Monday through Friday, excluding BarCharts holidays: New Year’s Day, Presidents’ Day, Memorial Day, 4th of July (July 3rd if the 4th is on a Saturday and July 5th if the 4th is on a Sunday), Labor Day, Thanksgiving Day and the Friday after Thanksgiving, Christmas Eve Day (December 24th) through New Year's Eve Day (December 31st).
New customer orders are shipped via United States Postal Service (USPS). Orders usually arrive within 10 days of shipment. Existing customer orders are shipped via the default carrier agreed upon by the buyer and BarCharts. Please note that shipments to P.O. boxes can only be sent via USPS standard shipping.
If you have a shipping account number that you would like to use, please contact us by telephone at 800-226-7799.
If your order must be shipped either in multiple boxes or in separate shipments, shipping and handling charges for the entire order will be assessed at the point the first item is shipped. We charge only once for shipping and handling for the entire order.