Frequently Asked Questions

What is Quick Order?
Quick Order is used to add items to your shopping cart by entering the item number. Enter the item number in the Quick Order field and the item is added to your order when you select the Buy button. You can view your shopping basket by selecting View Basket (top right side of the page) or Check Out (bottom of the page). Quantities can be changed and items can be deleted in your basket at this time.

How to search for an item?
An item can be searched by item number, description and format or a combination of description and format. To start your product search, enter your search criteria in the Product Search field and then select the button to the right. A list of items matching your search criteria is displayed.

How to use the store locator?
You can search for a store by city, state or zip code. Enter the city, state or zipcode where you what to find a store in the Store Locator field and select the search button. A list of stores matching your search criteria is displayed. Search by Zip Code can be refined by entering the distance from the zip code to extend the search. To search by city and state, enter the city followed by a comma and the states 2 character abbreviation (Hampton, NJ).

How to download a free item?
Free items are available in PDF format and are found on the Free Download page. To view the item before downloading, click on the title. After the item is displayed, select “Save a Copy” in the upper left side of the page to save the PDF to your computer or device. You can also select “download” to the right of the title. A form will open that allows you to open the PDF or save the file to your computer or device.

How to login to your account?
You may log into your account by either selecting the Login button (upper right side of the page) or going to the self service page. Enter your user name and password and select the “Log On” button.

What is Self Service?
Self Service is an area where you can manage your account information, view your current order, view order templates, view orders to be committed, your account information (company details), view your account balance, view your order history, and view pending orders, acknowledge reading and understanding the Web site’s terms and conditions, opt-in or opt-out of promotion notifications, and change your password. Your current order is your shopping cart. Order templates are orders that you have saved as a template that can be used for reordering the same items in the future without having to add the items to the shopping cart. Orders to be committed are orders that you have saved. Account information shows your name address, and phone number. You can update any changes here, change your password, opt-in or opt-out of promotion notifications and acknowledge agreeing to the Web site’s terms and conditions. If you are invoiced for your order, Balance will list amounts due. View history allows you to see a history of your orders. You can filter history by invoice number or order dates. Pending orders are orders that have not been shipped.

Why do I have to acknowledge reading and understanding the terms and conditions when I have already done this?
When the terms and conditions are updated on the Web site, customers will be asked to reconfirm reading and understanding the terms and conditions.

How do I change my address?
Log into your account and select Company details in Self Service. Here you can change your name, email address, phone number, fax number, address, and password. If you have shipped orders to different addresses, these addresses will be listed.

How do I change my email address?
Log into your account and select Company details in Self Service. Here you can change your name, email address, phone number, fax number, address, and password.

How do I change my password?
Log into your account, select Company details in Self Service and select the Change password button on the bottom left of the page. A new window will open asking for you new password. After selecting OK you will receive an email indicating your password has been changed. The next time you log into your account you will need to use your new password.

What do I do if I forgot my password?
Go to the Self Service page and select “Forgot your password? Click here!”. Enter your user name. After selecting send, you will receive an email with a system created password. You may now log into your account with the new password.

Can I create a Web site account if I am an existing BarCharts customer?
Yes, go to Self Service and select “Are you a registered customer but without a Web login? Click here.”. A new window will open asking for your customer number and email address. Your customer number must be the customer number is your account number show on your BarCharts invoice and your email address must the email address BarCharts has on record for you. If you enter either a customer number that is not on file or and email address that does not match the email address on file for the account number entered the following message is displayed “The account could not be created, either because your user credentials did not match, or because you already have an account.”.

Can I save my order?
Yes, go to View Basket and select Save Order. A window will open asking fro an Order Name. You can select to have an email sent. To access the order in the future, log into your account and select Orders to be committed in Self Service. Select the saved order and select the Commit order button. You will be taken to your shopping cart. At this time you may continue shopping or check out.

How do I process a saved order?
To access a saved order, log into your account and select Orders to be committed in Self Service. Select the saved order and select the Commit order button. You will be taken to your shopping cart. At this time you may continue shopping or check out.

How do I display a list items?
Items may be listed by selecting a Subject, performing a product search, or selecting a product and then selecting to see all titles for the product.

How do I add an item to my shopping cart?
From the item list or the item card select “Add to Cart”.

How do I delete an item from my shopping cart?
Go to View Basket and select Delete to the right of the item line.

Can I continue shopping after going to Check Out?
Yes, there is a “Continue Shopping” button on the Check Out pages. You can also select the Home page or a subject.

Can I select how to ship my order?
At this time orders are shipped by U.S. Postal Service for new customers.

Can I enter a shipping address different than my billing address?
Yes, during check out on the Enter Details page select No to “is this address also your shipping address?”. You may enter the shipping address.

Will the Web site remember addresses I have shipped to?
Yes, when you log into you account and go to the Enter Details page during check out, you will see a list of shipping addresses if you select “No” to “is this shipping address also your shipping address?”.

How can I pay for my order?
At this time credit card is the only way for new customer to pay for their order. Existing customers who have been approved for credit will be invoiced as long as their account is in good standing.

How can I cancel my order?
Yes, according to the Web sites terms and conditions.

How can I see my order history?
Log into your account and select View History in Self Service. Either enter an invoice number or select a date range to see your order history. Select the order to open another page with the order details.

How can I see my account balance?
Log into your account and select Balance in Self Service.

What are order templates in Self Service?
Order Templates allow you to save an order that may be used for reorders of the same items.

What are orders to be committed in Self Service?
Orders to be committed are orders that you have saved. These are not the same as order templates. The order will be removed from the list when you select the Commit order button.

What are pending orders in Self Service?
Pending orders are orders that you have sent through the check out process but have not shipped.

How do I place an order from my company or government agency?
You may either call BarCharts at 800-226-7799 or send us and email from the Contact Us page. To send and email, select GSA Information as the department and fill out the email form.

How do I unsubscribe from BarCharts mailing list?
Log into your account, go to Company details and unselect “Please select if you would like to receive emails about our specials and promotions from Barcharts.com”.

My account is locked, what do I do?
When you receive the following message, “This account has been locked. Most likely due to too many failed log in attempts in sequence. Contact your system administrator for help.” Call Customer Service at 800-226-7799 to have your account unlocked.

Can I setup an affiliate link on my Web site?
Yes, select Affiliate Program in the right hand side of the page and select “Click Here to Join”. If you are a customer, log into your account. If you are not a customer, enter your information and then select Next. Review your information and select submit. You will receive an email with links that you can use to add to your Web site.