Frequently Asked Questions


Quick Order is used to add items to your shopping cart by entering the item number. Enter the item number in the Quick Order field and the item is added to your order when you select the Buy button. You can view your shopping basket by selecting View Basket (top right side of the page) or Check Out (bottom of the page). Quantities can be changed and items can be deleted in your basket at this time.

An item can be searched by item number, description, and format or a combination of description and format. To start your product search, enter your search criteria in the Product Search field and then select the button to the right. A list of items matching your search criteria is displayed.

You can search for a store by city, state, or zip code. Enter the city, state, or zip code where you want to find a store in the Store Locator field and select the Search button. A list of stores matching your search criteria is displayed. Search by zip code can be refined by entering the distance from the zip code to extend the search. To search by city and state, enter the city followed by a comma and the state's 2 character abbreviation (Hampton, NJ).

You must have an account to order free items. Once you find what you want, add it to the shopping cart and click Check Out. You will then be asked to log into your account with our website. After you are logged in you may place order with no purchase for free items. The free PDF will be sent to you via email for download.

You may log into your account by either selecting the Login button (upper right side of the page) or going to the self service page. Enter your user name and password and select the My Account button.

Self Service is an area where you can manage your account information, view your current order, view order templates, view orders to be committed, your account information (company details), view your account balance, view your order history, view pending orders, acknowledge reading and understanding the Web site’s terms and conditions, opt-in or opt-out of promotion notifications, and change your password. Your current order is your shopping cart. Order templates are orders that you have saved as a template that can be used for reordering the same items in the future without having to add the items to the shopping cart. Orders to be committed are orders that you have saved. Account information shows your name, address, and phone number. You can update any changes here; change your password, opt-in or opt-out of promotion notifications, and acknowledge agreement to Web site’s terms and conditions. If you are invoiced for your order, Balance will list amounts due. View History allows you to see a history of your orders. You can filter history by invoice number or order dates. Pending orders are orders that have not been shipped.

When the terms and conditions are updated on the Web site, customers will be asked to reconfirm reading and understanding the terms and conditions.

Log into your account and select My Details under My Account. Here you can change your the information related to your account.

Log into your account, select My Details link under My Account. A new window will open showing the details of your account, where you can change your information as desired.

Log into your account, select Change Password link under in My Account. A new window will open asking for you new password. The next time you log into your account you will need to use your new password.

Yes, go to Self Service and select “Are you a registered customer but without a Web login? Click here.” A new window will open asking for your customer number and email address. Your customer is your account number shown on your BarCharts invoice and your email address must be the email address BarCharts has on record for you. If you enter either a customer number that is not on file or an email address that does not match the email address on file for the account number entered, the following message is displayed: “The account could not be created, either because your user credentials did not match, or because you already have an account.”.

Yes, go to View Basket and select Save Order. A window will open asking for an Order Name. You can select to have an email sent. To access the order in the future, log into your account and select Orders To Be Committed in Self Service. Select the saved order and select the Commit Order button. You will be taken to your shopping cart. At this time you may continue shopping or check out.

To access a saved order, log into your account and select Orders To Be Committed in Self Service. Select the saved order and select the Commit Order button. You will be taken to your shopping cart. At this time you may continue shopping or check out

Items may be listed by selecting a subject, performing a product search, or selecting a product and then selecting to see all titles for the product.

From the item list or the item card, click Add to Cart.

Go to Shopping Cart and select Remove button under the Quantity Column of the item line.

Yes, there is a Continue Shopping button on the Check Out pages. You can also select the Home page.

At this time orders are shipped by U.S. Postal Service for new customers.

Yes, during check out on the Shipping Detail page you may enter the desired shipping address.

Yes, when you log into your account and go to the Shipping Details page during check out, you will see the latest address used.

At this time credit card is the only way for new customer to pay for their order. Existing customers who have been approved for credit will be invoiced as long as their account is in good standing.

Yes, according to the Web site's terms and conditions.

BarCharts uses a delayed order fulfillment process and typically makes an authorization at checkout equal to the total purchase price in $ USD. For a more detailed explanation, see our Credit Card Authorization & Capture information on our Terms & Conditions page.

Log into your account and select Order History under My Account. Either enter an invoice number or select a date range to see your order history. Select the order to open another page with the order details.

Log into your account and select Balance in My Account.

Orders to be committed are orders that you have saved. These are not the same as order templates. The order will be removed from the list when you select the Commit Order button.

Pending orders are orders that you have sent through the check out process but have not shipped.

You may either call BarCharts at 800-226-7799 or send us and email from the Contact Us page. To send and email, select GSA Information as the Department and fill out the email form.

Log into your account, go to My Details and unselect Receive Our Newsletter, then click the Update Account button.

When you receive the following message, “This account has been locked. Most likely due to too many failed log in attempts in sequence. Contact your system administrator for help.” Use the Forgot Password feature from Web site or call Customer Service at 800-226-7799 to have your account unlocked.